In this document, we'll introduce you to the main functions of a Yealink brand phone.

There are several models, with different specifications in terms of screen size, number of programmable buttons, and connectivity options.

Nevertheless, the functions and their use remain very similar from one model to another.

1. Programmable Keys 
   
2. Doing a call
   
3. Receiving a call
   
4. Call management
   1. Transfer
   2. Holding and Resuming Calls
   3. Conference
   4. Call Parking 
      
5. Multiple calls
   1. Subsequent incoming calls
   2. Multiple calls in progress
      
6. Voicemail
   • 3CX
   • MiA
7. Support

1.     Programmable keys

Programmable buttons let you customize the phone to your needs.

Various types of buttons are available:

• SP / Park (Shared Parking), for call parking.
• BLF, to monitor the busy status of other extensions, to reach them at the press of a button, to facilitate transfers, or to intercept their calls.
  • Green = Monitored extension is inactive
  • Solid red = The monitored extension is on a call.
  • Flashing red = Monitored extension is receiving an incoming call (press to intercept).
• Custom speed dial, to quickly call or transfer to a pre-entered number.

You can configure your custom buttons via the webclient interface (see appropriate guide), by asking your administrator, or by contacting support@TicTelecom.ca (toll-free).

If the number of programmed buttons exceeds the number of buttons on the sides of the screen, secondary pages will be accessible by pressing the last button at the bottom right of the screen, to access more custom buttons.

The number of pages available varies according to the phone model.
EX : T31(1 page), T33(4 pages), T42S (3 Pages), T46s (3 pages), T53(3 Pages), T54 (3 Pages)

2.    Doing a call

To make a call, simply dial the desired number, then press the "Call", the "Ok" button or the pound key to confirm the number, or simply lift the handset. 

Of course, you can also press a programmed key directly to call the designated destination number.

With TIC Telecom, you can call anywhere in Canada at no extra charge.
You don't have to dial 1, except if you're calling the US.

For security reasons, overseas calls are blocked. However, you can ask your administrator or TIC Telecom to unblock one or more countries if necessary.

3.    Receiving a call
 

When a call is received, various functions are available:

• Answer
• Forward
• Silence
• Reject
• BLF Pick up

3.1. Answer
 

Use the "Answer" button to answer in hands-free mode.

If the "Headset" button is active, the call will be transmitted to the headset. Otherwise, the call will be transmitted via the phone's speaker.

You can also answer by lifting the handset.

3.2.  Forward
 

Press the "Forward" button to redirect the call to another extension or telephone number, without having to pick up the call. On an incoming call, simply press "Forward", dial the number to which you wish to forward the call and press "Call", "Ok" or "#".

3.3. Silence
 

This key mutes the ringing tone. The call will continue to ring on the phone until the no-answer timeout is reached (by default, the no-answer timeout is 20 seconds).

3.4. Reject
 

Pressing this key will send the call to the no-answer destination, without delay.
(By default, the no-answer destination is the extension's voice mailbox.)

3.5.  BLF Pick up
 

If a user is monitored on a programmable key (BLF) on your telephone, you'll see the key blinking red when a call is ringing to this extension.
You can then pick up the call by pressing this key directly.

4.     Call management

During a call, several functions are available :

• Transfer
• Holding and Resuming Calls
• Conference
• Call Parking

4.1.  Transfer

You can carry out these types of transfer:

• Attended transfer
• Blind transfer
• Programmable key transfer
• Transfer to a call on hold on your phone 

4.1.1.     Attended transfer

You can transfer calls to other contacts immediately when receiving ringback or after consulting with them first.

1. Press the “Trans” key during a call.
2. Do one of the following:
   1. Enter the number or select a contact from the placed call list you want to transfer the call to.
   2. Select Directory (Dir). Select the desired contact from the Directory list.
3. Press the "Ok" key or press “Call”.
4. Do one of the following:
   1. When you hear the ringback tone, press the “Trans” key to finish a semi-attended transfer.
   2. After the contact answers the call, press the “Trans” key to finish an attended transfer (consultative transfer).

4.1.2.      Blind transfer
 

You can transfer a call to another contact immediately without consulting with her/him first.
If the receiver doesn't answer the transfer, the no-answer rules of their destination will apply.
(By default, the extension's voicemail will answer after a 20-second delay).

1. Press the “Trans” key during a call.
2. Do one of the following:
   1. Enter the number or select a contact from the placed call list you want to transfer to.
   2. If you have set a Speed Dial key, you can also press the Speed Dial key to transfer the call to the contact directly.
   3. Press Directory (Dir). Select the desired contact from the Directory list.
3. Press “B Trans” key to complete the transfer.

Tip: If you are using a handset, the transfer can be completed by hanging up the handset.

4.1.3.      Programmable key transfer
 

If the receiver to whom you wish to transfer the call is programmed on one of your phone's keys (BLF or speed dial), you can press it directly to transfer a call in a single action.
You don't need to press the "Trans" key.

By default, this type of transfer will be blind, but you can ask your administrator, or TIC Telecom, to make this type of transfer as attended.

4.1.4.      Transfer to a call on hold on your phone 
 

1. Press the “Trans” key during a call.
2. Use the "Up" and "Down" arrows to select the call currently on hold on your phone.
3. Press “B Trans” key to complete the transfer.
4. The 2 calls will be connected, and your phone will be freed from these 2 calls.
   
    

4.2.  Holding and Resuming Calls
 

You can place an active call on hold and resume the call when you are ready. When you place a call on hold, the held party may hear the music played by its sever.

• Holding a Call
• Resuming a Held Call

4.2.1.      Holding a Call 
 

You can place an active call on hold on your phone.
Select “Hold” during a call.

The phone will plays beep in the Speakerphone every 30 seconds to remind you that a call is on hold.

4.2.2.      Resuming a Held Call
 

You can view and resume a held call on the phone.

Select Resume. If multiple calls are placed on hold, use the “up” and “down” arrows to select the desired call first.

4.3.  Conference
 

You can initiate a five-way (including yourself) conference calls.

• Setting Up a Conference Call 
• Merging Two Calls into a Conference 
• Inviting a Transfer Target and a Transferee into a Conference 
• Holding or Resuming a Conference Call 
• Muting or Unmuting a Conference Call 
• Splitting a Conference Call 
• Managing Conference Participants 
• Ending a Conference Call

4.3.1.      Setting Up a Conference Call
 

1. Place a call to the first party.
2. Press “Conf”. The active call is placed on hold.
3. Dial the second party’s number. 
4. When the second party answers the call, select “Conf” to add the second party to the conference. 
5. Press “Conf” to place a new call. The conference call is placed on hold.
6. Enter the number of the new party, and then press the "Ok" key or “Call”.
7. When the new party answers the call, select “Conf” to add the new party to the conference.
8. Repeat steps 5 to 7 until you add all parties. 

4.3.2.      Merging Two Calls into a Conference  
 

You can invite a held call into a conference call with the active call.

1. Place two calls on the phone.
2. Select the desired call for a conference and ensure that the call is active.
3. Select Conference (Conf).
4. Highlight the desired hold call and select Send. The active call and the selected hold call are joined into a conference. 

4.3.3.      Inviting a Transfer Target and a Transferee into a Conference 
 

After consulting with the contact you want to transfer a call to, you can invite two calls into a conference.

1. Select "Conf" after talking with the contact you want to transfer a call to. The transferee and the transfer target join the conference. 

4.3.4.      Holding or Resuming a Conference Call 
 

When you place a conference call on hold, other participants cannot hear each other until you resume the held conference call.

1. Select "Hold" to place the conference on hold. 
2. Select "Resume" to resume the held conference call. 

4.3.5.      Muting or Unmuting a Conference Call 
 

When you mute the local microphone during a conference call, other participants can hear each other except you.

1. Press the "Mute" key to mute the conference.
2. Press the "Mute" key again to unmute the conference. 

4.3.6.      Splitting a Conference Call 
 

You can split the conference call into individual calls.
After the split, the conference call ends, and other parties are held.

1. Press the 4th button at the bottom of the screen to develop further functions.
   
2. Select "Split". 

4.3.7.      Managing Conference Participants 
 

You can manage the conference participants to make the conference more flexible.

1. During a conference call, select "Manage". 
2. Select the desired party, you can do the following: 
   1. Select "FarMute" to mute the party. The muted party can hear everyone, but no one can hear the muted party. 
   2. Select "FarHold" to hold the party. The held party cannot hear anyone, and no one can hear the held party. 
   3. Select "Remove" to remove the party from the conference call. 

4.3.8.      Ending a Conference Call 
 

When you end the conference call, the other parties drop the call.

1. Select "EndCall".

4.4.  Call Parking
 

With TIC Telecom, call parking is represented on programmable keys, named "SP" (Shared Parking) or "Park".

The first parking space will be named "SP1 / Park1", the 2nd, "SP2 / Park2", and so on.

Call parking allows you to transfer a call to a parking slot, so that the call is put on hold, and any user with the "SP / Park" key can pick up the call.

During a call, simply press an available "SP / Park" key (green) to place the current call in park.
The "SP / Park" key will turn red to indicate that a call is waiting on this parking slot.

A user with this "SP / Park" can then press this key to pick up the call.

If the call is not picked up after a certain time, the extension that put the call in park will be called back.
You can ignore this callback if you wish to leave the call parked.
The default callback time is 150 seconds.

5.     Multiple calls

5.1.  Subsequent incoming calls

If you're already in call, and a new call comes in, you can:

• Transfer
• Answer
• Reject
• End Call

5.1.1.      Transfer
 

Refer to the "transfer" section to use this function.

5.1.2.      Answer
 

Use this key to answer the incoming call.

The current call will automatically be put on hold.

5.1.3.      Reject
 

The call will then be redirected according to your no-answer destination rules.
(Default = Your voicemail).

5.1.4.      End Call
 

This will end the current call.

5.2.  Multiple calls in progress

If you have multiple calls in progress, these functions will be displayed :

• Swap
• Conference
• "Up" and "Down" arrows

5.2.1.      Swap
 

Use this key to quickly return to the previous call and put the active call on hold.

5.2.2.      Conference
 

Use this key to place a new call, or select another call in progress, to create a conference call.

5.2.3.      "Up" and "Down" arrows
 

Use the "Up" and "Down" arrows to select a call in progress.

You can then use the function keys to manage the selected call.

Note the call numbering in the top right-hand corner, to see how many calls are in progress on the phone, and to identify which call is selected.

6.     Voicemail

• 3CX

• MiA

7.    Support

If you are missing information or experiencing difficulties, you can obtain support by contacting TicTelecom by:

• E-mail at: support@tictelecom.ca

• Clicking on this link: https://tictelecom.freshdesk.com/support/tickets/new

Thank you!