Android Application

The 3CX app for Android lets you take your office with you wherever you go!Access your company directory, make and receive calls, chat with colleagues, respond to customers via live chat, and organize a video conference at your fingertips.

TABLE OF CONTENTS

• How to set up your extension in the 3CX Android app
  • How to find your 3CX QR code
• Make a call on your Android device
• Schedule a video or conference call
  • Create an ad-hoc conference
• Change your Status
• 3CX Android App Settings
  • Having trouble receiving calls?
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How to set up your extension in the 3CX Android app

If you haven’t done so already, install the Android app; it’s free and available on Google Play Store.

• Open the app, read and accept the license agreement, and allow the required permissions (camera, microphone).

• Scan the QR code displayed in your web client to automatically configure your extension.

You are now “ready for calls.”

How to find your 3CX QR code

Go to your 3CX web client, then click the QR code logo to the right of the phone icon in the top right corner.

Instructions and your QR code will appear.

Make a call on your Android device

Using the Android app to make a call is as simple as using your smartphone’s native dialer.

• Enter a number via the dial pad and press call, or

• Search for contacts by name, extension, or email.

Press the “Contacts” button to access the contact menu and select “Call.”

On an active call, you can:

• Transfer (two types):

  • Blind Transfer: transfers the call directly without speaking to the recipient.

  • Supervised Transfer: transfers the call after first speaking to the recipient to check if they’ll accept the call. Press Join to complete the transfer.

• Conference: add participants to the call.

• Record: record the conversation.

• Video: enable video (internal calls only).

• New Call: put the current call on hold to make a new one.

Schedule a video or conference call

With the Android app, it’s quick and easy to create a conference call or video meeting and invite participants.

To schedule a conference:

1. Tap the menu button (top left) and select Schedule.

2. 
   

3. Add a subject and set the date and time.

4. For a video conference, ensure the Video option is enabled.

5. Keep Add to calendar enabled to create an event in your device’s calendar and add participants. (Disable if you don’t want to add it.)

6. Add participants from contacts or by entering their email/phone. Once created, participants cannot be modified.

7. Tap Save.

You can view scheduled meetings from the Meetings menu and join them if needed.

Participants will receive an invitation with connection details.

To join a meeting by phone line, participants must dial your company number, then enter extension 700 (or 7000 if your system uses 4-digit extensions) to access the conference bridge. They’ll be asked for the meeting ID provided in the email.

    Feel free to test and request adjustments from your administrator or TicTelecom support to customize invitation emails.

Create an ad-hoc conference

You can easily add participants to an ongoing call to create an ad-hoc conference.

To escalate a call into an audio or video conference:

1. Tap the Conference button on the dial pad.

2. Search by name/extension or enter the number of the person you want to add.

3. Tap the contact or call number to add them.

   • If the contact has only one number, it will be dialed and added automatically.

During a call, simply tap the Video icon to switch to a video call.

Change your Status

The Status feature is an excellent way to show colleagues whether or not you’re available.
It helps reduce distractions and allows others to manage calls more effectively.

• Tap the colored square (top right) and choose: Available, Away, Do Not Disturb, Lunch, Business Trip, or set a Temporary Status.
  
  

You can also customize your status and configure call forwarding rules by tapping the pencil icon next to the status.

3CX Android App Settings

Customize the app to your preferences in Advanced Settings, which include:

• Car/Bluetooth support

• Silence detection

• Battery optimization

• Ringtone customization

Access settings by tapping the menu icon (top left). From here, you can also:

• Add, edit, and switch between accounts

• Choose your theme

• Configure audio options

• Request a new Welcome Email

Having trouble receiving calls?

You may experience issues with PUSH notifications.
Follow our guide to troubleshoot and resolve these issues.

See also

• 3CX Web Client

• 3CX Windows App Guide

• 3CX iOS App Guide

• Android: Not receiving calls?

• Stop ringing!